Vims Junior Eye Health Jelly – FAQ

1️⃣ What age is Vims Junior suitable for?

Our products are generally suitable for children aged 4 and above. Please consult your healthcare provider for younger children.

2️⃣ How should the jelly be taken?

One jelly stick per day. No water needed. Just tear, squeeze, and enjoy!

3️⃣ Is the jelly high in sugar?

No. Vims Junior is made with low sugar content and sweetened with plant-based ingredients.

4️⃣ Where is the product made?

Our jelly is proudly made in Japan in HACCP-certified facilities to ensure the highest quality and safety standards.

5️⃣ Can my child take this long-term?

Yes. Vims Junior is designed for daily use to support ongoing wellness.

6️⃣ What makes your eye health jelly effective?

Each stick contains 120mg of European Bilberry extract (36% anthocyanins) — a key compound widely studied for vision and screen-related eye support.

7️⃣ Why is Vims Junior different from other eye supplements?

We built Vims Junior around what parents care about most: real potency, trusted manufacturing, and a format kids will actually take daily.

  • Made in Japan in HACCP-certified facilities for reliable quality control.
  • Using Nordic wild bilberry extract, our product is positioned among the higher-potency bilberry formulations available, with standardized anthocyanins — a key compound associated with eye support.
  • Kid-friendly jelly stick — no pills, no water, no daily struggle.
  • Family-friendly — suitable for busy parents too (especially screen-heavy lifestyles).
8️⃣ What bilberry do you use — and why does it matter?

We use Nordic wild bilberry (Vaccinium myrtillus), known for naturally rich phytonutrient profiles. The key point isn’t “berry marketing” — it’s the anthocyanin content, which is the functional compound associated with eye-support benefits.

9️⃣ How long should we take it to feel a difference?

For daily wellness supplements, consistency matters. Many families choose to take it for at least 3 months to observe changes, while long-term daily use is recommended for ongoing support — especially for kids with frequent screen time.

1️⃣0️⃣ How long does one box last?

One box contains 31 jelly sticks — designed as a convenient one-month daily supply (1 stick per day).

1️⃣1️⃣ Can we refrigerate it? Any tips for Singapore weather?

Yes — you can refrigerate it for a cooler, more refreshing texture (perfect for hot weather). Simply chill and enjoy straight from the fridge.

Shopping & Return Policy – FAQ

1️⃣ Where can I buy Vims Lab products?

You can purchase directly from our official website www.vims-lab.com or through authorised online partners. We recommend buying only from official channels to ensure product authenticity and quality.

2️⃣ Do you offer international shipping?

Yes! We currently ship to Singapore, Malaysia, and Hong Kong. Shipping fees and delivery times vary by region — please refer to checkout details before confirming your order.

3️⃣ How long will delivery take?

Orders are typically processed within 2–3 business days. Estimated delivery time: • Singapore: 2–5 working days
• Malaysia: 5–7 working days
• Hong Kong: 7–10 working days You will receive a tracking link once your parcel has been shipped.

4️⃣ What is your return and refund policy?

For hygiene and safety reasons, opened or used products cannot be returned or refunded. Returns are only accepted if: • You received the wrong item, or • The product was damaged during delivery. Please contact us within 7 days of receiving your order with clear photos and your order details.

5️⃣ Can I cancel my order after payment?

Orders can only be cancelled before shipment confirmation. Once the product has been dispatched, cancellation or refund will not be possible.

6️⃣ Who should I contact for order issues?

Please email our customer support team at support@vims-lab.com or WhatsApp us via the icon on our website. Our team will respond within 1–2 business days.

All Vims Lab products are manufactured under HACCP standards in Japan. Due to the nature of health supplements, slight variation in colour, taste, or texture may occur — this does not affect product quality or safety.